Insurance Information
What you should know about insurance before you list or book.
Important Notice
The information on this page is general in nature and does not constitute financial product advice. StorageFinder (operated by TruckPark Pty Ltd, ABN 55 695 402 423) does not hold an Australian Financial Services Licence and does not provide, arrange, or recommend specific insurance products. You should consider your own circumstances and seek advice from a licensed insurance broker before making insurance decisions. Both Hosts and Storers are responsible for maintaining their own appropriate insurance.
Booking Support, Included With Every Booking
Every booking on StorageFinder includes Booking Support. If damage or theft is verified during your booking period, we may reimburse up to AUD $1,000 of your documented out-of-pocket costs. This is a discretionary goodwill commitment, not insurance.
What it may cover
- Documented repair or replacement costs
- Insurance excess or deductible payments
- Other verified out-of-pocket expenses
What it doesn't cover
- Wear, rust, mould, vermin, or gradual deterioration
- Damage outside the booking period
- Pre-existing damage
- Items not disclosed at the time of booking
- Civil unrest, natural disaster, or force majeure
Booking Support is a discretionary goodwill commitment by StorageFinder. It is not insurance and does not replace your own insurance. StorageFinder may decline any request at its sole discretion. StorageFinder Pty Ltd. This is not a financial product under the Corporations Act 2001.
For Hosts
As a Host, you should ensure you have adequate insurance to cover your property and any liability that may arise from storing third-party vehicles and equipment on your premises. Consider the following:
- Does your public liability insurance cover visitors and their property on your site?
- Does your property insurance cover your land, structures, and improvements used for storage?
- Check your existing policy to confirm commercial storage activities are covered
- Notify your insurer that you are earning income from vehicle or equipment storage
- Ask your insurance broker whether umbrella or excess liability coverage is appropriate for your situation
For Storers (Vehicle Owners)
As a Storer, you should maintain insurance on your vehicle or equipment even while it is in storage. Recommendations include:
- Check whether your comprehensive vehicle insurance covers theft, fire, storm, and vandalism while stored at a third-party location
- Confirm with your insurer that your policy covers vehicles while stored at a private address
- For unregistered equipment, ask your insurer about inland transit or equipment insurance options
- Document the condition of your vehicle before and after storage (photos recommended)
- Keep a copy of your insurance policy details accessible
Recommended Steps
1
Review your existing insurance policies before listing or booking
2
Contact your insurer to confirm coverage for storage activities
3
Keep all booking confirmations and correspondence as records
4
Take dated photographs of vehicles at check-in and check-out using the Handover feature
5
Report any incidents immediately to your insurer and to StorageFinder
Safe & Sound Handbook
The Handover process, dispute resolution, and yard rules.
Council Regulations Guide
Understand local rules for storing vehicles on residential properties.
Questions?
If you have questions about insurance requirements, contact us at support@storagefinder.com.au or call 07 4803 7388. We can provide general guidance but recommend consulting with a qualified insurance broker for specific advice.